Terms and Conditions | Topsail Island | Coastal Premier Properties

Terms & Conditions

Coastal Premier Properties

Thanks for your business and we hope you enjoy your stay in our property!

1. IDENTIFICATION: For the purpose of this Agreement, the Guest, Renter, or Tenant shall be referred to as “Tenant” whether singular or plural. The vacation Home shall be referred to as the “Property”. The term “Agent” refers to Coastal Premier Properties, LLC. The term “Owner” refers to the owner of record of the Property. The abbreviation “NCVRA” refers to the North Carolina Vacation Rental Act. The Coastal Premier Properties Rental Agreement is referred to as “CPPVRA” or the “Agreement”. The Agreement includes the specific Property Reservation Confirmation which specifies the Property address, occupancy dates, rental charges, due dates, and associated fees.

2. AGENCY: In accordance with the National Association of REALTORS Standards of Practice and Code of Ethics, it is disclosed that Coastal Premier Properties, LLC has a contractual relationship with the Property Owner, and therefore represents the interests of the Property Owner. As the Agent of the Owner, Agent is required by contract and North Carolina State Law to follow the lawful instructions of the Owner. Tenant acknowledges that the Owner of the Property may be a licensed Real Estate agent.

3. RULES, REGULATIONS, and POLICIES: By signing this Vacation Rental Agreement, the Tenant certifies that he/she has read, understands, and will abide by all rules, policies, regulations or the Agreement, Coastal Premier Properties, LLC, and those peculiar to the subject Property, including but not limited to any and all Homeowner Association rules and fees, and all city, county, and State ordinances. Additional policies may be posted at the Property. Tenant understands and agrees that failure to abide by the above stated may result in expedited eviction and loss of all monies without recourse of refund.

4. RESERVATION: If you agree to the terms and conditions of this Agreement and desire to complete your reservation, please sign the Reservation Confirmation and this Vacation Rental Agreement and return them along with your 50% Advanced Rental Payment Amount Now Due within 3 days of the date your reservation was made as indicated on your Reservation Confirmation. The REMAINING BALANCE must be received no later than 30 days prior to check in. IMPORTANT: This Rental Agreement and the corresponding Reservation Confirmation must be signed prior to granting occupancy. Any Balance Due, including all other charges, is due 30 days prior to your arrival date. No checks will be accepted at time of check-in for rent, security deposits, or other fees of any kind. Reservations made within 30 days of the arrival date must be paid in full via electronic check, credit or debit card. Payment must be in U.S. Funds. Coastal Premier Properties, LLC accepts MasterCard, Visa, and Discover. Any and all advanced sums will be deposited by the Agent in an interest-bearing account at Truist Bank at 934 State Hwy 210, Sneads Ferry, NC. 28460. The Tenant expressly authorizes the Agent to do so and to disburse said sums, prior to Tenants possession in accordance with 42a-16 of the North Carolina Vacation Rental Act. It is understood and agreed that any and all accrued interest on said sums shall become the benefit of Coastal Premier Properties, LLC.

5. CHECK-IN / CHECK-OUT PROCEDURES: Check-in and Check-out is conducted via electronic lock as indicated on your Reservation Confirmation. CHECK-IN begins at 4:00pm as indicated on your Reservation Confirmation. After hours check-in is only available if the reservation is paid in full and the Rental Agreement has been signed and returned. Due to the size and complexity of the properties in our program, our housekeepers and inspectors will use every minute of the 10:00 a.m. to 4:00 p.m. window to ensure the proper preparation of your vacation Property. Coastal Premier Properties, LLC makes every effort to ensure all Properties are clean and ready for occupancy by 4:00 p.m. Please do not go to the Property prior to check-in. In unusual circumstances it may be necessary to delay occupancy beyond 4:00 p.m. to ensure that the Property is prepared to reasonable standards. No refunds or discounts will be considered in the unlikely event of such a delay. At check-in you will receive a text message with your electronic entry code. Any appropriate passes will be located in the Property. CHECK-OUT: Check-out time is not later than 10:00 a.m. on your departure date. Coastal Premier Properties, LLC office opens at 9:00 a.m. Tenant check-out duties should be completed and any Property passes left in the Property. Check-out duties include: Wash all dishes, cookware, and utensils. Empty the dishwasher and return all items to their proper place. Remove all food and beverages from the Property. Check the refrigerator and freezer. Please return all furniture to its original location. Put all trash in plastic bags and place in outside trash container. Please place all recyclables in the outside recycle container. Please take care to follow the procedures for trash removal posted at the Property. Leave the AC on 78 degrees (or heat on 55 in winter months). Please check to make sure that you have not left any personal items in the Property. Before leaving make certain that all windows and doors are shut and locked and that all the lights are turned off. Document and report and unreported damages or maintenance needs. Return any passes to its appropriate location within the Property. Tenant’s failure to fulfill check-out duties may affect your security deposit or result in charges to your credit card.

6. CANCELLATIONS BY TENANT: Should Tenant have to cancel for any reason, the Tenant must notify Agent immediately in writing (by email at cancellations@coastalpremierti.com or by US Mail at 1343 Hwy 210, Sneads Ferry, NC. 28460. Tenant acknowledges that cancellation by the Tenant does not relieve the Tenant from the specific terms of the Agreement. However, Coastal Premier Properties, LLC will make every effort to re-rent the Property for the specified period. If the Property is re-rented for the specified period, advanced rent payments will be refunded to the Tenant less a cancellation fee (up to 15% of the gross rental amount), less any discounts/expenses required to re-rent and less the Travel Insurance Premium (for more information on the Travel Insurance Premium, see paragraph 13 of this Agreement). Failure to cancel in writing may result in charging the final payment to the Tenant’s credit card. If the Property is not re-rented, Tenant will not be entitled to reimbursement for any advance rent payment. Agent will not be responsible for reimbursing for any fees that have already been out or are due a third party. The tenant must seek reimbursement directly from the third party. The Tenant is responsible to verify that the cancellation notification has been received by the Agent.

7. CANCELLATIONS BY THE AGENT: If the Property becomes unavailable prior to your occupancy, the Agent will make every effort to substitute a reasonably comparable Property. We will notify you of the circumstances as soon as we become made aware of it. If we are unable to substitute a reasonably comparable Property, the Agent will refund 100% of your advance rental payments. Agent reserves the right to automatically cancel a reservation if Advance Amount Due is not paid within 3 calendar days the reservation is made OR if Balance Due payment is not received no later than 30 days prior to arrival date. The Agent, on behalf of the Owner, reserves the right to cancel this Agreement at any time prior to the Tenant taking possession of the Property. In such event, all payments made by the Tenant to the Agent will be refunded, and neither the Agent nor the Owner will be liable for any damages of any sort incurred by Tenant as a result of such cancellation. If Tenant desires to be transferred to alternative premises, the Agent will make a good faith effort to relocate the Tenant to a reasonably comparable Property. In such case, the Tenant agrees to pay any increase in rental charges associated with the new Property.

8. TRANSFER OF THE PROPERTY: Section 42a-19(a) of the NCVRA provides that if the Property is voluntarily transferred by the Owner, Tenant has the right to enforce the Vacation Rental Agreement against the grantee of the Property if the vacation is to end one hundred eighty (180) days or less after the date the grantee’s interest in the Property is recorded by the Register of Deeds office. If the vacation rental is to end more than one hundred eighty (180) days after the recordation of the grantee’s interest in the Property, the Tenant has no right to enforce the terms of the Agreement unless the grantee agrees in writing to honor the Agreement, but the Tenant is entitled to a full refund of any payments he or she has made. If the grantee does not retain Coastal Premier Properties, LLC as his Agent, each Tenant will be notified in writing of the Property transfer, the grantee’s name and address, and the date the grantee’s interest was recorded. Notice will be given within ten (10) days of Property transfer. If the Owner’s interest is involuntarily transferred to another prior to the Tenant’s occupancy of the Property, the Agent shall refund to the Tenant any payments made by the Tenant within sixty (60) days after transfer.

9. FAMILY GROUPS ONLY: The Agent’s authority is restricted to rental to family groups only. House parties, fraternities, sororities, school, civic or other non-family groups are NOT allowed unless specific prior approval is received from the Agent or Owner. Weddings, wedding receptions, and other group events may not be held at the Property without prior approval of the Owner or the Agent. Coastal Premier Properties, LLC reserves the right to refuse rental to groups where most of the occupants are under age 25 (ID’s must be furnished upon request). Violation of the above is grounds for expedited eviction without refund in accordance with Article 4 of the NCVRA.

10. MAXIMUM OCCUPANCY: You are responsible for knowing and respecting the occupancy limits of the property. The occupancy limits are listed on your Reservation Confirmation. If this legal occupancy limit is exceeded, you may lose your rental rights with a complete forfeiture of all advance rental payments and be subject to expedited eviction (42-A-23 NCVRA).

11. SECURITY DEPOSIT or Damage Insurance: The Agent requires the guest to secure the property against accidental damages. As a part of your stay, you are charged $110 for Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Plan documents here: . By submitting payment for this plan, you authorize and request Safely Insurance Services to pay directly Coastal Premier Properties, LLC any amount payable under the terms and conditions of the Vacation Rental Damage plan.

12. MANDATORY EVACUATIONS: According to NCVRA 42A-36, if State or local authorities, acting pursuant to article 36 A of Chapter 14 or Article 1 of Chapter 166a of the General Statutes, order a mandatory evacuation of an area that includes the residential Property subject to a vacation rental, the Tenant under the CPPVRA, whether in possession of the Property or not, shall comply with the evacuation order. The Tenant agrees to return only when the evacuation order has been lifted and after contact with Agent has been made to confirm availability of the Property. If occupancy is authorized to resume, check-in procedures will be followed as outlined in section 5 of this Agreement. The NCVRA provides that the Tenant shall not be entitled to a refund if: (i) prior to the Tenant taking possession of the Property, the Tenant refused insurance offered by the Agent that would have compensated the Tenant for losses or damages resulting from loss of use of the Property due to a mandatory evacuation order; or (ii) the Tenant purchased insurance offered by the Agent. The insurance offered shall be provided by an insurance company duly authorized by the North Carolina Department of Insurance, and the cost of the insurance shall not exceed eight percent (8%) of the total rent charged for the vacation rental to the Tenant (1999-420, s. 1; 2005-292, s. 3.). Tenant acknowledges that the Agent has offered insurance prior to occupancy which meets the conditions stated above and further explanation in paragraph 13 of this Agreement.

13. TRAVEL PROTECTION INSURANCE: Travel Insurance has been made available with your reservation. Travel Insurance provides coverage for the loss of prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption Coverage is available for events such as interruptions of road service; flight delays due to adverse weather; and mandatory evacuations. Trip Inconvenience coverage is available if the beach is closed during your trip due to contaminated waters. The plan also includes other valuable in-trip coverages including Sporting Equipment, Travel Delay and Emergency Assistance and Transportation in addition to 24/7/365 emergency assistance services. We strongly recommend you purchase this valuable protection. Insurance terms and conditions apply; please read your Description of Coverage/Policy carefully and contact Generali at 866-642-5889 with coverage questions. https://www.csatravelprotection.com/certpolicy.do?product=GR330.

14. ADVANCE PAYMENT USES: Pursuant to Section 42-16 of the NCVRA, agent acting on behalf of Owners may disburse prior to occupancy of the Property up to fifty percent (50%) of the total rent paid in advance for fees owed to third parties for goods, services or benefits processed by the Owner or Agent acting on behalf of Owners for the benefit of the Tenant, including but not limited to administrative fees. Any funds remaining after an advance disbursement shall be retained in its trust account and not disbursed until the occurrence if the first of the following events: (1) the commencement of the tenancy; (2) the Tenant commits a material breach, in which case an amount sufficient to defray actual damages suffered as a result of the breach; (3) the money is refunded to the Tenant; or (4) if the funds are transferred upon the termination of the Owner’s interest in the Property.

15. FEES & CHARGES: Tenant understands and agrees to the following fees and charges: (a) Nonrefundable reservation fee $100 plus tax; (b) Late check out fee of up to $500.00 per hour; (c) Returned check fee $25.00; (d) Fee for pool passes/gate cards etc. not returned to the home -$50.00 - $150.00 each. (e) If your property accepts pets, there is a nonrefundable pet fee of at least $200.00 per pet. (f) Pool Heat – All heated pools require a $250.00 heating fee. Pools will only be heated October, November, March, and April. Heated pools will only heat about 10 degrees higher than the outside temperature. Please keep this in mind when paying for heated pool fee. (g) Wedding Fees – Some of our properties will allow weddings. There is a $2000.00 minimum refundable wedding damage deposit and a $700.00 minimum wedding charge. All weddings must be approved through the Agent in writing. (h) Event Fees – Some of our Properties allow special events to be held on the Property. There is a $2000.00 minimum refundable event damage deposit and a $700.00 minimum event fee. All events must be approved through the Agent in writing. (i) Credit card fees, there is a 3.9% credit card fee per transaction. This fee is included in the total. Tenant has the option to pay by electronic check or mailing a check at no charge.

16. PETS: Properties allowing pets are limited to housebroken dogs only. The rental rate will increase by at least an additional $200.00 per pet as a nonrefundable fee on all reservations allowing a pet. Tenant agrees to disclose the breed, weight, and condition of each pet and agrees that the Agent may refuse to allow pet occupancy of these grounds. A pet of any kind on the premises, including exterior, decks, garages, etc. of a non-pet friendly Property is absolutely prohibited and is grounds for expedited eviction of the entire party and forfeiture of all monies paid as provided in the NCVRA. Tenant understands and agrees that a violation of the pet policy will result in fees of not less than $500.00 and include costs associated with pest control, carpet cleaning or replacement, furniture cleaning or replacement. Proof of pet removal must be provided by the Tenant when violation has occurred if occupancy is to continue. Tenants with authorized pets understand and agree to properly clean the Property prior to departure/checkout. Tenant is advised that local ordinances require pets to be leashed on the beach and for excrements to be removed from the beach by the owner. Under no circumstances shall the Tenant be relieved of responsibility for damages caused by pets, irrespective of additional fees rendered for the privilege of bringing a pet.

17. FIREARMS: Absolutely no firearms of any kind are allowed in the Property. Please understand that the Tenant will immediately lose his rental rights and be subject to expedited eviction with no refunds or all rental monies if a firearm is discovered on the premises. Tenant understands and acknowledges that any firearm found on the Property or left on the Property will be removed by the appropriate authorities.

18. TAXES: All taxes are at the rates applicable at the time of the Rental Agreement. Taxes will be disbursed to the taxing bodies, i.e. Onslow County, Pender County, Town of Surf City, Town of North Topsail Beach, Town of Topsail Beach, and the State of North Carolina upon termination of the tenancy or material breach of the Agreement. The tax rates may change without notice and increases will be the responsibility of the Tenant.

19. MAINTENANCE OF RENTAL PROPERTY: Owner/Agent Obligations – Owner or Agent is to comply with all applicable housing and building codes and to provide and present the Property in a fit and habitable condition and provide operable smoke detectors. Pursuant to 42A17(b) of the NCVRA, if at any time the Tenant is to begin occupancy of the Property, the Owner or Agent cannot provide the Property in a fit and habitable condition or substitute a reasonably comparable Property in such condition, the Owner or Agent shall refund to the Tenant all payments made by the Tenant. Tenant/Guest Obligations – In accordance with the NCVRA, the Tenant is to: 10 Keep the Property, common areas, and appurtenant areas clean, safe, and sanitary; 2) Dispose of all ashes, rubbish, garbage, and other waste in a clean and safe manner. 3) Keep all plumbing fixtures clean. 4) Not deliberately or negligently destroy, deface, damage, or remove any part of the Property or render inoperable the smoke detectors. 5) Be responsible for all damage, defacement, or removal of any property inside the Property that is in his or her exclusive control. 6). Immediately notify the agent in the event repairs or replacement of smoke detector are needed. 7) Additionally, the Tenant agrees to: i) leave the Property in the same or better condition as when tenancy began except for normal wear and tear, (ii) beneficially responsible for unwarranted or unneeded service calls and service calls caused by Tenants misuse of the Property, (iii) report any and all problems to Coastal Premier Properties, LLC immediately (within 24 hours or prior to departure), (iv) not to allow any member of their party to walk on, play on, or in any way disrupt the sand dunes of Topsail Island, (each town has a fine for this action), (v) not to enter Owner’s private storage spaces, (vi) to abide by occupancy limits of the Property as all times. 8) The Tenant will be the sole contact person with regard to this agreement and the tenancy. Such Tenant is responsible for the adherence of all other occupants, visitors, or guests of the Tenant to this Agreement. 9) Tenant will be held liable for extra cleaning charges and for damages involved in smoking inside a Non-Smoking Property. Tenant understands that ALL properties are non-smoking properties (See #27). 10) Refrain from taking glass containers onto the beach areas. 11) Comply with any and all other instructions, regulations, or guidelines communicated by the Agent as well as all local ordinances and Homeowner’s Association rules.

20. REFUNDS POLICY – EQUIPMENT MALFUNCTION / NUISANCES: Coastal Premier Properties, LLC will make every effort to ensure that Tenant’s stay is safe, comfortable, and enjoyable. The Agent cannot guarantee that the tenant’s vacation stay is flawless or that the Property and its amenities are flawless. However, Coastal Premier Properties, LLC will make reasonable efforts to respond to deficiencies and malfunctions in the Property and its amenities. Tenant understands and agrees that NO refunds, discounts, or transfers will be made for any reason other than those specifically provided for in this Agreement. Additionally, Tenant agrees that NO refunds, discounts, or transfers will be granted for the malfunction of any appliance or amenity, inclement weather, mechanical breakdowns, or other adverse circumstances beyond our control. Further examples of circumstances which DO NOT warrant any refund, discount, or alternate Property, etc. include but are not limited to: breakdown of air conditioners; TV’s or other electronics or appliances which malfunction, disruption of use or access to the beach due to nature or construction; presence of insects; disruption of utility services including cable, internet, water, satellite; a Property not decorated/accommodated/improved/ updated to Tenant’s tastes; problems which have not yet been reported to Agent; bad weather; or noisy neighbors. The incidental presence of pests or bugs which do not render the Property unfit or uninhabitable will not present cause for refunds, discounts, or transfers. Tenant agrees to report any and all problems to Coastal Premier Properties, LLC as soon as is practical. The Agent agrees to make every effort to resolve the reported problem as quickly as possible, however, cannot guarantee when the problem will be resolved. Speed of service cannot be guaranteed. Tenant understands and agrees that emergency repair and service calls will be returned promptly and that the urgency of any problems and its resolution will be solely determined by the Agent. Calls deemed to effect nonessential services will be returned the following business day. In cases of medical or fire emergencies the Tenant will call 911 emergency services. Tenant understands and agrees that it is Tenant’s responsibility to ensure that all aspects of the Property meet their personal standards prior to confirming the reservation through previewing the Property or by other means. No refunds, discounts, or transfers will be considered in such cases. Tastes, opinions, standards of living, and other expectations vary greatly from person to person. No refunds will be granted for occasions when actual Property amenities or furnishings are different from those advertised.

21. LOCK OUT POLICY: In the event you are locked out during your vacation, you may contact our office and we will assist you immediately.

22. CABLE /STREAMING/ PAY PER VIEW / INTERNET: All Properties are equipped with cable and/or streaming and internet. Most owners have these services blocked so changes cannot be made to their account. In the event changes are made or charges are incurred by Tenant or Tenant’s guest. Tenant will be charged the fees along with a $50 service fee. Tenant agrees internet access is limited to lawful use and downloads. Violators are subject to prosecution, civil action, fines and fees.

23. EXPEDITED EVICTION: If the tenancy created hereunder is for 30 days or less, the expedited eviction procedures set forth in the NCVRA will apply. Tenant may be evicted under such procedures if Tenant (1) holds over in possession after Tenant’s tenancy has expired; (2) commits a material breach of any provision of this Agreement (including any addendum hereto); (3) fails to pay rent as required by this Agreement; or 94) has obtained possession of the Property by fraud or misrepresentation. Events that would constitute material breach of this Agreement by Tenant and terminate tenancy immediately include: damages to the Property, pets in a non-pet Property, smoking in a non-smoking Property, house parties, exceeding maximum occupancy.

24. GRILLS: Fire code dictates there are to be no grills on any decks, near siding and / or under the home. Tenant should not assume grills are present, functional, or permitted at any Property. Grills can be rented through independent service providers. If a grill is present and functional, Tenant will assume full responsibility for any damages to the grill or resulting from use of grill.

25. LEGALLY BINDING: Tenant agrees to abide by and fulfill all parts of this Agreement, all additional published policies, rules, regulations, and addenda to this Agreement, and furthermore agrees that it is a legally binding agreement, either in whole or in part. If Tenant does not understand any portion of this Agreement, they should consult an Attorney. All parties agree that in the event of a dispute, the Agreement will be interpreted in accordance with North Carolina law. Should the Agent or Owner be forced to resort to the employment of legal counsel, litigation, or professional collection services in the collection of any amounts due the Agent under this Agreement or defend an action under this Agreement, the Tenant shall be responsible for all costs associated with such. In the event of a lawsuit or other legal proceeding, all parties agree that such actions shall be held in the venue of Onslow County, North Carolina.

26. MISCELLANEOUS: 1) This Agreement shall not be binding unless and until Agent has received one-half of the gross rent and all checks have cleared the bank. Tenant acknowledges that they may not have possession of the premises until full rental amount set forth herein has been paid. 2) Tenant shall not assign this Agreement or sublet the Property in whole or part without written permission of Agent. 3) Tenant agrees that Agent, the Owner or their prospective representatives may enter the Property during reasonable hours to inspect the premises, to make such repairs, alterations, or improvements thereto as the Agent or Owner, or to show Property to perspective purchasers. 4) Agent shall conduct all brokerage activities in regard to this Agreement without respect to the race, color, religion, sex, national origin, handicap or familial status of any Tenant. 5) The Tenant understands and agrees that the Agent retains fees and receives compensation associated with administration of programs including but not limited to Generali Travel Insurance, the Security Deposit Waiver Fee, and the provision of specialty services. 6) This Agreement shall be treated as though it was executed in the County of Onslow, State of North Carolina. Tenant specifically consents to such jurisdiction and to extraterritorial service of process.

27. PERSONAL PROPERTY: Coastal Premier Properties, LLC cannot be held responsible for personal property during your stay or items left behind following departure. Please call us immediately to report items you have let, and we will try to locate the items. If you request, items turned in by housekeeping will be returned to you via US Postal Service with shipping charges the responsibility of the Tenant. Unclaimed items are donated to charity after 14 days.

28. ERRORS AND OMISSIONS: While the Agent makes every effort to ensure the information published for a Property is current, occasionally we are not fully informed of changes made by the homeowners or changes to the Property have not yet been reflected in Property information publications. Tenant understands that the Agent will not be held responsible for such changes, variations, omissions or errors relating to the subject Property.

29. INDEMNIFICATION AND HOLD HARMLESS: Tenant agrees to indemnify and hold harmless Agent and the Owner from an against any liability for personal injury or property damage sustained by any person (including Tenant’s guests) as a result of any cause, unless caused by negligent or willful act of Agent or the Owner, or the failure of Agent or the Owner to comply with the NCVRA.

30. SMOKING: Please consider any / all properties as NON-SMOKING. Any extra cleaning due to removing smoke odor will be at the expense of the Tenant plus a $250.00 smoking penalty. Smoking is permitted on decks unless otherwise expressly prohibited. Tenants agree to do so responsibly.

31. FIREPLACES: Fireplaces are only available during winter months and are non-operational in Spring, Summer and Early Fall.

32. POOLS AND HOT TUBS: Most pools are open from Memorial Day to Labor Day. However, pool opening/closing dates are subject to change without notice and without recourse or refund. Pools and Hot Tubs are to be used strictly at Tenants own risk. Tenant releases the Agent/Owner from all liability for any injuries or death resulting from use of pool/hot tub maintenance. Agent/Owner will assume no responsibility for supervising the existence, frequency, or adequacy of pool/hot tub maintenance. Inadequately maintaining pool/hot tub can cause viral or bacterial illnesses that could be life threatening under various circumstances. No animals are permitted in Pools or Hot Tubs.

Terms include a No Tolerance Policy regarding excessive noise, parties, or disturbing neighbors. Please make sure you are comfortable with our Terms as they are strictly enforced.

RESERVATIONS: All Reservations are subject to Management and Property Owner approval. Online rates are subject to change without notice. Should there be ANY issues with the reservation, you will be contacted within 48 hours.

PROPERTY: Guest rents, for vacation purposes only, the furnished real property and improvements described.

ARRIVAL & DEPARTURE: Check-in time is no earlier than 4:00 PM on arrival date. This time may be delayed should unforeseen circumstances arise. Check-out time is NO LATER than 10:00 AM on the departure date. Early Check In and Late Check Out options are available for an additional fee if available (Not an option during Peak Times). If Early Check and/or Late check out are approved you will get a email confirmation from the reservation team.

UNAVAILABILITY: For any reason beyond the control of Management, the Premises become unavailable, Management may substitute a comparable unit or cancel this Agreement and refund in full all payments made by Guest.

STRICT NOISE ORDINANCE: We have a strict noise ordinance that must be followed. No loud noises, music, load vehicles are allowed between the hours of 10:00 pm and 7:00 am. Please note if the these are followed you can be fined and asked to vacate the property.

APPROVED GUESTS AND USE: The Premises are for the sole use as a personal vacation residence by Approved Guests. Reserving Guest is responsible for any guests that use the property during the term of this agreement. Guest may not exceed Max Occupancy for Property at any time. If the Premises are used, in any way, by more than max allowed guests, (i) Guest and all others may be required to immediately leave the Premises or be removed from the Premises; (ii) Guest is in breach of this Agreement; and (iii) Guest forfeits its right to return of any monies collected.

OCCUPANCY: Approved Guests are persons who will occupy the Premises. No unlawful activity or any other activity that constitutes a nuisance is permitted on Premises. Approved Guests take full responsibility for all lost or broken items, and any damages to the Property of any kind.

CLEANING: Premises will be delivered to Guest in a professionally cleaned condition. Should Guest's use and activity require more than regular cleaning services, Guest will be charged for associated excess costs.

NO SMOKING: No smoking is allowed on the Premises. If smoking does occur on the Premises, (i) Guest is responsible for all damage caused by the smoking including, but not limited to, stains, burns, odors and removal of debris; (ii) Guests may be required to immediately leave the Premises, or be removed from the Premises; (iii) Guest is in breach of this Agreement.

CONDITION OF PREMISES: Guest shall, on arrival, examine the Premises, all furniture, furnishings, appliances, fixtures and landscaping, if any, and shall immediately report, in writing, if any are not in operating condition or are in disrepair. Reporting repairs does not give Guest the right to cancel this Agreement or receive a refund of any payments made.

LOST ITEMS OR LEFT ITEMS: Management assumes no responsibility for lost, stolen or abandoned items. Reasonable effort will be made to contact the Guest for return. There will be a $25.00 handling charge plus shipping costs for any found items returned at Guest’s request. Management shall not be held liable for condition of said items. Any items not claimed for longer than 30 days, may be donated or sold.

MAIL SERVICES: You may NOT ship directly to the home that you are staying in using Fedex or UPS and have the items delivered to our office for guest pickup, however we cannot guarantee delivery or security of the package. This will be up to the shipping client and the shipping receiver to arrange. **We are not responsible for any lost, damaged or delayed deliveries. Returning late deliveries after a guest has left will incur an additional fee, plus cost of shipping.

MAXIMUM OCCUPANCY: No guests in excess of the maximum occupancy specified in the rental agreement shall occupy the property. Breach of this will result in immediate termination of the rental agreement with a forfeiture of the entire rental amounts and or security deposit.

NO PARTIES: All of our rentals are in residential areas and may NOT be used for weddings, receptions, parties, or large gatherings. Any disruptive events could result in the eviction and forfeiture of entire rental amount and security deposit.

ILLEGAL SUBSTANCES: No illegal substances are allowed in the rental, and minors should not be in possession of alcohol. Violations will result in eviction from the property and no refunds will be issued.

TV/CABLE/INTERNET/SATELLITE: No refund shall be given for number of devices, outages, content, or lack of content or personal preferences with regard to cable/internet/satellite service. Services are provided as a convenience only, and are not integral to this agreement. No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.

AIR CONDITIONING/HEATING: Most rentals are not equipped with air conditioning. If so equipped, and if not regulated otherwise, Guest agrees that Air conditioning shall not be set below 72 degrees and heat shall not be set above 78, and that the fan setting shall be “Auto”. Doors and windows shall be closed when either heat or air conditioning is in operation. There are no refunds for lack of, or malfunctioning HVAC units.

POOL AND SPA: If so equipped, spa heating is included. Pool heating, unless solar equipped is an additional fee and must be paid for prior to use. Guest agrees not to tamper with pool heat controls or manipulate heater in any way. Pool heat shall not exceed 86 degrees. Guest understands that the area surrounding pool and spa may not be fenced or secure. Guest understands and agrees to be responsible and liable for any damages that occur to the pool and spa and its support equipment through Guest misuse and/or negligence.

SYSTEM(S) FAILURES: In the event the rental unit sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub or other system or structural systems, neither the property owner nor the Management shall be liable to Guest for damages, and no refunds will be given for such failures. However, Management will make an effort to promptly repair or replace the failed system or equipment, and in such event, Guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs.

UNFORESEEN OCCURRENCES: Management will not assume liability for any loss, damage or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its control. There shall be no refunds available as such instances are beyond the control of Management. It is highly recommended that Guest considers travel and/or rental insurance.

RULES; REGULATIONS: NO COMMERCIAL USE. Guest agrees to comply with any and all rules and regulations that are at any time posted on the Premises or delivered to Guest. Guest shall not, and shall ensure that Guest and licensees of Guest shall not: (i) disturb, annoy, endanger, or interfere with other Guests of the building in which Premises is located or its neighbors; (ii) use the Premises for any commercial or unlawful purpose including, but not limited to, using, manufacturing, selling, storing, or transporting illicit drugs or other contraband; (iii) violate any law or ordinance; or (iv) commit waste or nuisance on or about the Premises.

MAINTENANCE & REPORTING: Guest shall properly use, operate and safeguard the Premises including, if applicable, any landscaping, furniture, furnishings, appliances and all mechanical, electrical, gas and plumbing fixtures, and keep them clean and sanitary. Guest shall immediately notify Management of any problem, malfunction or damage. Guest shall pay for all repairs or replacements caused by Guest, excluding ordinary wear and tear. Guest shall pay for all damage to the Premises as a result of failure to report a problem, malfunction or damage in a timely manner.

ENTRY: Management and Managements representatives and agents have the right to enter the Premises, at any time, (i) for the purpose of making necessary or agreed repairs, decorations, alterations, improvements, for maintenance or to supply necessary or agreed services; (ii) to verify that Guest has complied with the terms of this Agreement; or (iii) in case of emergency. Management and Managements representatives and agents have the right to enter the Premises, upon reasonable notice of at least 24 hours, to show the Premises to prospective or actual purchasers, tenants, mortgages, lenders, appraisers or contractors.

WEATHER/MOTHER NATURE: We cannot be held responsible for circumstances beyond our control. This includes excessive noise from construction or public/private events, hurricanes, wildfire/smoke, weather related interruptions, road closures, frozen pipes, interruption of services and utilities or unexpected appliance breakdown.

PERSONAL PROPERTY AND INJURY: (i) Owner Insurance: Guest personal property, including vehicles, are not insured by Owner or, if applicable, HOA, against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause. Owner/Management does not insure against personal injury to Guest, guests or licensees due to any reason other than the condition of the Premises. (ii) Guest Insurance: Management recommends that Guest carry or obtain insurance to protect Guest and licensees and their personal property from any loss or damage. (iii) Indemnity and Hold Harmless: Guest agrees to indemnify, defend and hold harmless Owner and Management from all claims, disputes, litigation, judgments, costs and attorney fees resulting from loss, damage or injury to Guest or licensees or their personal property.

JOINT AND INDIVIDUAL OBLIGATIONS: If there is more than one Guest, each one shall be individually and completely responsible for the performance of all obligations under this Agreement, jointly and individually with every other Guest.

ENTIRE CONTRACT: Time is of the essence. All prior agreements between Owner and Guest are incorporated in this Agreement, which constitutes the entire contract. It is intended as a final expression of the parties` agreement, and may not be contradicted by evidence of any prior agreement or contemporaneous oral agreement. The parties further intend that this Agreement constitutes the complete and exclusive statement of its terms, and that no extrinsic evidence whatsoever may be introduced in any judicial or other proceeding, if any, involving this Agreement. Any provision of this Agreement that is held to be invalid shall not affect the validity or enforceability of any other provision in this Agreement. The waiver of any breach shall not be construed as a continuing waiver of the same or any subsequent breach.

RELEASE: In consideration of the right to visit the home, Guest agrees to release to the fullest extent allowed by law, Owner and its Management, members, officers, associates, employees, agents, representatives, attorneys, assigns, and affiliates (collectively, the Affiliates) from all liability or responsibility of any kind whatsoever for any personal injury, death, property damage or other loss sustained by me, my minor children, any guest identified on this form, or any guest or person allowed onto the property during my rental dates as a result of my, my children's or the guests participation in a visit to the home, due to any cause whatsoever, including without limitation negligence on the part of Owner or Management. I understand that this release will bind my heirs, administrators, executors, and any other person or entity seeking to claim under or through me.

Coastal Premier Properties
1343 NC HWY 210
Sneads Ferry NC 28460
910-622-1719
support@coastalpremierti.com